Cleo checks the photos of every clean. You just see the report.
Your cleaner sends the photos on WhatsApp. If something was missed, Cleo tells you before the guest arrives.
- If you have a checklist, we use that one
- Every photo is time-stamped
- 15+ companies
- 250+ properties
- Connects to Guesty, Hostaway, Lodgify, Uplisting, Airbnb, Booking.com and Vrbo
Casa Palma was ready at 11:42 and I’ve checked all 24 photos.
The balcony one was missing. I asked María and she’s sent it.
And the upstairs bathroom?
Clean. Here’s the shower photo and the full report.
Time-stamped when the cleaner finished.
What changes when Cleo checks the cleanings.
You message each cleaner one by one on WhatsApp
Cleo tells each person which property is theirs
You get an “all done” without a single photo
You get the photos of every room, with time and date
The guest finds whatever slipped
Cleo tells you before the guest arrives
Each team cleans its own way
Everyone uses the same list, room by room
Airbnb asks for evidence and you have none
The photo of how the property was left stays on file
This is how Cleo checks every clean.
Cleo works in the WhatsApp your team already uses.
If there’s mold on the shower, you offer the owner a deep clean.
If the photos show mold, limescale or a stained wall, Cleo sends you that photo and asks whether to offer the owner a deep clean. Nothing reaches the owner until you say yes.
Towels work much the same way. After every checkout, the cleaner counts them along with the sheets, and if two are missing, Cleo notes it before the next guest arrives.
And the owner hears about the mold from you, with a photo, before reading about it in a review.
There’s mold on the shower in the upstairs bathroom. Should I offer the owner a deep clean?
Yes, send them the offer
Done. Two towels have also been missing since yesterday’s checkout, I’ve noted it for María for the next clean.
Taken 4 h 22 min before check-in
Nobody can change the time, the date or who took it
If the guest says it was already like that, you have the photo of how it was left.
Every photo is saved with the time it was taken, before the guest arrives. If someone breaks something and says it was already like that, or Airbnb asks for evidence, you send the report for that room and it’s all there.
How much does it cost?
Message us on WhatsApp and we’ll tell you.
The guest guide is free. If you have 20 properties, we build all 20.
Will my cleaning team actually use it?
Look, they don’t have to download anything. Cleo messages each person on WhatsApp with the property they’ve got, and from that chat they open that property’s list, one item per line. They send the photos right there, like they already do. Anyone who prefers an app can follow the same list in the Upbridge app, on iOS or Android. And if your team isn’t into apps, we build a short list with the three or four items that slip most often.
Can the photos be edited afterwards?
No. Neither you nor your cleaner can change the time, the date or the name of who took it. In a WhatsApp album you can’t tell whether a photo is from today or from last week.
More questions
What does Cleo do on her own, and what does she ask you?
Cleo handles the everyday on her own: telling each person which property is theirs, asking for the missing photo, keeping count of the toilet paper. Before placing an order or offering the owner something, like a deep clean, she asks you and waits for your yes.
Do the checklists come from the PMS calendar?
Yes. We connect Guesty, Hostaway, Lodgify or Uplisting, or your listing’s iCal link, and the calendar updates here on its own. When there’s a checkout the clean is created and Cleo sends it to whoever is covering it. You keep using your PMS the same way.
How long does the first checklist take to set up?
A few minutes. If you already have a list your team knows, we use that one. If not, we start from a room-by-room base list for your type of property and adjust it with you. After that you change whatever you like.
What is an Airbnb cleaning checklist?
It’s the room-by-room list of what has to be done on every clean, from making the beds to taking the used filter out of the coffee maker. Your cleaner ticks it off on their phone, the important items ask for a photo, and when they finish you get the report with time and date.
Is it worth it if I only have one property?
Yes. With one property you already have the photos in case Airbnb asks for evidence. Where it shows most is when you have more properties than you can go and check yourself.
Does this deduct inventory when a clean is completed?
Yes. When the clean is closed it’s deducted automatically, per clean or per booking, however you set it up, and Cleo tells you before that property runs out of toilet paper or shampoo. We explain it properly on the inventory page.
Upbridge started in Brighton, UK, working with cleaning companies and rental managers. They told us what they were missing and we kept building it.
Cleo works on WhatsApp because that’s where your team already is. And if your operation is missing something, write to us and we’ll look at it with you.
Shall we look at it with one of your properties?
Send us a WhatsApp and, with that property, we’ll show you what your cleaner receives and what reaches you when they finish.
If you like it, we load your properties and build the checklists with you.