Cleo and Hostaway: your cleans come from each property’s calendar
Hostaway runs your channels, direct bookings and guest messages, and Upbridge reads each property’s calendar from it.
Cleo, your AI operations assistant, sends every clean to your team on WhatsApp.
Checks out Sunday at 10:00
Checkout clean · Casa Ceiba · Sunday 10:00
With its checklistLupita, Casa Ceiba checks out on Sunday at 10:00. The clean is yours.
Ok, I’ll be there at 10:30
What moves between Hostaway and Upbridge
On its website, Hostaway says it covers property management, channel management, direct booking, guest messaging and revenue optimization. All of that stays the same when you connect Upbridge.
- Bookings and calendar→ In
Each property’s check-ins and checkouts land in the Upbridge calendar.
- Guest messagesStays
You keep answering guests from Hostaway.
- Prices and channelsStays
You change them in Hostaway, as today.
- PaymentsStays
Guest payments don’t go through Upbridge.
What Cleo does with the connection
- 001A checkout creates the clean
When a guest checks out, that property’s clean is created with its checklist.
- 002Cleo sends it to the cleaner
She writes to the assigned person on WhatsApp and checks the photos they send back.
- 003Inventory goes down
When the clean is closed, the products you set up come off that property’s inventory.
What the connection doesn’t do yet
- Upbridge reads the Hostaway calendar and writes nothing back to it.
- Cleo works with your cleaning and inspection team, so guest messages stay in Hostaway.
- To connect, Upbridge asks for the login details of your Hostaway account. We usually do it with you the day we set up your account.
Other systems that connect
If your PMS isn’t here and it gives you an iCal link for each property, that connects too.
Hostaway and Upbridge
Do guest messages still go out from Hostaway?
Yes, guest messages stay in Hostaway, like your bookings and prices. Cleo sends your team the cleaning and inspection tasks on WhatsApp.
Do I have to connect each property?
When we set up your account, we load your properties and connect the Hostaway calendar with you. From then on, Upbridge reads each property’s calendar.
How much does it cost?
Message David on WhatsApp and he’ll tell you.
Want to see it with one of your Hostaway properties?
Message David on WhatsApp. With one of your Hostaway properties he’ll show you how the checkout reaches Upbridge and what Cleo writes to the cleaner.
If you like it, we set everything up for you.