If the pool pump stops on a Saturday, Cleo messages maintenance.
Someone sends the photo on WhatsApp, Cleo tells your maintenance person and the fault gets logged.
- If you already have a checklist, we use that one
- Your maintenance person installs nothing
- 15+ companies
- 250+ properties
- Connects to Guesty, Hostaway, Lodgify, Uplisting, Airbnb, Booking.com and Vrbo
The pool pump at Casa Palma stopped, here’s the photo María sent me
I’ve messaged Javier so he can go and check it.
I’ve also logged it as an urgent issue for Casa Palma.
What changes when Cleo runs the maintenance.
The photo of the fault gets lost in the chat
The fault is logged as an issue, with its photo
You call the technician, and then call again
Cleo messages your maintenance person
You check things once they’ve already failed
The monthly check schedules itself
The owner asks what got fixed
You see every repair as open, scheduled or resolved
Sat 1:20 pm · María reported it with two photos
Sat 1:31 pm · Confirmed, with a task for Javier
Mon 10:05 am · Javier marked it resolved
Each property keeps a record of what broke and what has been fixed.
In Upbridge you see the issues for all your properties and filter them by property, status or urgency. Each one has its photos, its comments and the name of whoever reported it.
When the owner asks what got fixed at their property this month, you filter by that property and those dates, and it’s all there.
The AC filter gets cleaned every month, before a guest says the room won’t cool down.
The maintenance checklist we built in October for one client has eleven items. It covers the air conditioning, leaks in the bathroom and the water heater, whether the key lockbox opens with the current code, the light bulbs and the garden, among other things, and the last item asks whoever does the check to note down what needs fixing.
The pool has its own checklist and gets checked every Monday, only at the properties that have one. Whoever cleans it measures the chlorine and the pH, checks the pump and the filter, and sends one photo of how it was and another of how it was left.
If there’s a guest at the property that day, the task can move itself.
It’s the 1st. I’ve sent Javier the monthly check for Casa Palma and Casa Coral, 11 items each.
And the pool?
That one is on Monday, and only at Casa Palma, because Casa Coral doesn’t have a pool.
How much does it cost?
Message David on WhatsApp and he’ll tell you.
The guest guide is free. If you have 20 properties, we build all 20.
Does my maintenance person have to download an app?
They don’t have to download anything. Cleo messages them on WhatsApp with the property they’ve got, and from that chat they open the checklist and send the photos, the same as your cleaner.
Can I use my own maintenance checklist?
Yes. If you already have one, we load it as it is. If not, we start from the eleven-item one described above, and you take out or add whatever your property has, like the water tank or the generator.
More questions
What does Cleo do on her own, and what does she ask you?
Cleo handles the everyday on her own: telling each person which property is theirs and messaging maintenance when something breaks. Before placing an order or offering the owner something, she asks you and waits for your yes.
Can maintenance be scheduled around bookings?
Yes. Each checklist has its own schedule: every so many days, weeks or months, after each checkout, or on the days the property has no bookings. And if the check falls on a day with a guest, it can move itself.
What is an issue?
It’s the record of something that broke or went missing at a property, like a leak or an appliance that won’t turn on. It carries its photos, its comments, how urgent it is and where it stands, whether open, scheduled or resolved. Once you confirm it, you create the task for whoever will fix it straight from the issue.
Upbridge started in Brighton, UK, working with cleaning companies and rental managers. They told us what they were missing and we kept building it.
Cleo works on WhatsApp because that’s where your team already is. And if your operation is missing something, write to us and we’ll look at it with you.
Shall we look at it with one of your properties?
Send David a WhatsApp and, with that property, he’ll show you what your maintenance person receives and what you see when something breaks.
If you like it, we load your properties and build the maintenance checklists with you.