Privacy policy

1. Introduction

Upbridge values your privacy. This policy explains how we collect, use and protect information when you use the Upbridge website, the Upbridge platform and the app your team opens on their phones. We call all of that "the Service" below.

2. Information we collect

Account information

When you create an account, or when you leave your details in the form to book a video call, we may collect:

• your name;
• your email address;
• your WhatsApp or phone number;
• company information;
• your login credentials.

Operational data

Inside the platform, you and your team upload information about your operation. That can include:

• property information;
• service schedules;
• tasks and who they are assigned to;
• information about the people on your team;
• checklist responses;
• photos uploaded by whoever cleans;
• operational notes and comments;
• the ID a guest uploads, when you turn on online check-in.

Device information

When somebody uses the app on a phone we may collect the device type, the operating system, the app version, the IP address and usage data.

Location

If the device allows it, the app may collect location data when somebody uploads a photo, completes a task or interacts with a task record. Location sharing can be turned off in the device settings.

3. How we use information

We use what we collect to operate the Service, manage accounts, coordinate tasks, produce the reports, improve the product, provide support, keep the system secure and meet our legal obligations. If you left your details to book a video call, we use them to book it, send you the link and reply to you. We may also use anonymised data, meaning data with nothing in it that identifies you, to improve the software.

4. Who we share it with

Upbridge does not sell personal data. We share it with the providers we need in order to run the platform, including hosting providers, payment processors, analytics providers and support tools. Those providers are required to protect the data they process. We may also disclose information where the law requires it.

5. Security

We apply reasonable administrative, technical and organisational safeguards, including encryption, secure authentication, infrastructure monitoring and restricted staff access. Even so, no system can guarantee complete security, and we would rather say so than promise otherwise.

6. How long we keep it

We keep information only as long as we need it to provide the Service, comply with the law, resolve disputes and enforce our agreements.

7. Your rights

Your data is handled under Mexico's federal data protection law for private parties (LFPDPPP). Under it you have the right to access your data, to ask us to correct it, to have it deleted, and to object to us using it for a particular purpose. You can also withdraw consent you have given and limit the use or disclosure of your data. Depending on where you live you may have further rights, and we will honour those too.

To exercise any of these, message us on WhatsApp. Tell us who you are, what data you want to see, correct or delete, and how you want us to reply. We answer within twenty working days at the latest and, where the request is granted, act on it within the following fifteen working days. There is no charge. If we do not resolve it to your satisfaction, you can take it to Mexico's data protection authority, the INAI.

8. Children's privacy

The Service is intended for business users and is not directed to anyone under the age of thirteen. We do not knowingly collect personal data from children.

9. Third-party links

The Service may contain links to third-party websites. Upbridge is not responsible for the privacy practices of those sites.

10. Changes to this policy

We may update this policy from time to time. Updates are posted on this page with the revised date, and if a change is material we will tell you by email or inside the platform.

11. Contact

If you have questions about this policy, send us a WhatsApp. A person answers, not a ticket queue.

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