Terms of use

1. Introduction

Welcome to Upbridge. These terms govern your access to and use of the Upbridge website, the web platform, the app your team opens on their phones, and any related service, integration or feature. We call all of that "the Service". By using the Service you agree to these terms and to our privacy policy. If you do not agree with them, do not use the Service.

2. What the Service is

Upbridge is a service that helps coordinate short-term rental operations. The Service includes:

• room-by-room checklists with required photos and a timestamped report;
• task scheduling and assignment;
• automatic task creation from the calendar, once you connect one;
• digital guest guides, with online check-in and paid extras;
• per-property inventory, with minimums, locations and movements;
• operational reporting;
• Cleo, an AI operations assistant that works for you and your team inside WhatsApp;
• integrations with calendars and with some property management systems.

Upbridge is not a PMS and does not replace the one you already use. We do not export iCal, do not publish listings on the platforms, do not run payroll, do not invoice owners for you, are not a cleaner marketplace, do not charge for the stay, do not hold deposits and do not file lodging tax. We may update, improve or modify the Service at any time.

3. Your account

To use certain features you need an account. You agree to give us accurate information, to keep your login credentials secure, and to tell us immediately if somebody uses your account without your permission. You are responsible for what happens under your account, and Upbridge is not liable for losses caused by unauthorised access resulting from a failure to protect your credentials. You must be at least eighteen to use the Service.

4. Acceptable use

You agree not to use the Service to break the law, upload malicious software, access the platform without authorisation, interfere with its operation, reverse engineer it or try to extract its source code, distribute or resell it without permission, or misuse data belonging to other users or to third parties. Upbridge may suspend or terminate accounts that breach these terms.

5. Your data

Inside the platform you and your team upload information: property information, task details, images and documentation, information about the people on your team, information about your clients, and operational data. We call all of that "your data".

Your data stays yours. By using the Service you grant Upbridge a limited licence to store, process, analyse and display it, solely in order to operate and improve the Service. We may also use anonymised and aggregated data to improve the platform. How we handle it is set out in the privacy policy.

6. The app on the phone

Whoever cleans opens Upbridge from a link in their phone's browser, with nothing to install. From there they can receive assigned tasks, see their schedule, complete checklists, upload photos, communicate with whoever coordinates, and read the property instructions. What is submitted from the phone becomes part of the operational records of the organisation using Upbridge.

7. Third-party integrations

The Service may connect to third-party platforms, including calendars, property management systems, payment processors and analytics providers. Upbridge is not responsible for the operation, security or policies of those third parties, and your use of them is governed by their own terms.

8. Payments

If the Service has a cost for you, we will tell you the terms before any charge, and we will not charge you without your agreement. When charges do exist, they may be processed through a third party such as Stripe.

9. Intellectual property

All rights in the Service, including the software, the design, the interfaces, the logos, the trademarks and the documentation, belong to Upbridge or to its licensors. You may not reproduce, distribute, modify or create derivative works from them without written permission.

10. Availability

We aim to make the Service reliable, but we do not guarantee that it will be uninterrupted, secure against everything, or free of errors. We sometimes carry out maintenance or updates that affect availability for a while.

11. Warranties

The Service is provided "as is" and "as available". Upbridge disclaims warranties of merchantability, fitness for a particular purpose and non-infringement, except those the law does not allow to be excluded.

12. Limitation of liability

To the maximum extent permitted by law, Upbridge is not liable for indirect damages, lost profits, loss of data or business interruption arising from use of the Service. Our total liability will not exceed the amount you have paid us for the Service in the previous twelve months.

13. Termination

Upbridge may suspend or terminate your account if you breach these terms, if payment for your subscription fails where one exists, or if the law requires it. You may close your account at any time by writing to us.

14. Changes to these terms

We may update these terms from time to time. If a change is material we will tell you inside the platform, by email or with a notice on the site. Continuing to use the Service means you accept the updated terms.

15. Governing law

These terms are governed by the laws of Mexico.

16. Contact

If you have questions about these terms, send us a WhatsApp.