The guest arrives at midnight and can get in without calling you.
They open the guide on their phone and watch the video on how to get in.
We build the guide for you, and all you do is send us your Airbnb or Booking.com listing link.
The guide is free
- 15+ companies
- 250+ properties
- Connects to Guesty, Hostaway, Lodgify, Uplisting, Airbnb, Booking.com and Vrbo
This is the guide of a real house, exactly as the guest opens it on their phone.
What changes when the guest has their guide.
Every guest asks you for the WiFi and the code
They find it in the guide, on their phone
They message you at 11:40 pm from the door
They watch the video on how to get in and let themselves in
Nobody opens the PDF in the email
The guide is a link that opens on the phone
You copy and paste the guide from one property to the next
Each property has its own guide, and we build it
Late checkout gets sorted out over chat
They pay for late checkout in the guide
If the guest wants to leave later, they request it and pay for it in the guide.
Today you hear about it on WhatsApp the same day, and sometimes the cleaner hears first. With the guide, the guest pays on the Upbridge page and the task reaches the cleaner so the house is ready at that time. You’re no longer collecting cash or sending your bank details over WhatsApp.
In the video an early check-in costs MX$450 and a late checkout MX$550, but you set those prices, and what you offer too. It can be a mid-stay clean, extra guests, a pet, flowers for an anniversary, a stocked fridge before they arrive or a tour with someone you know.
How much does it cost?
The guide is free, and we build as many as you need, one per house. Then you log in and change whatever you want.
If later you want Cleo to run the cleanings, maintenance and inventory too, we work that out with you on WhatsApp.
Does the guest have to install anything?
No. You send them the link and they open it in their phone’s browser.
Can the guest pay for early check-in or late checkout inside the guide?
Yes. They request it in the guide and pay on the Upbridge page. We coordinate all of it, and the cleaner gets the task on WhatsApp with the time.
More questions
And how does that money reach me?
You set the price of each extra service. How the money reaches you, and how often, we explain on WhatsApp, with numbers.
Is there online check-in?
Yes. The guest uploads their ID before arriving, and if you want you can turn on a PIN and a rental agreement. The document is stored with that booking, inside your account, and our privacy notice says what we keep and why. We don’t file the lodging tax for you, and we don’t hold the booking deposit.
What about the WiFi and the door codes?
They go in the arrival section, if you want to put them there. The guide opens for whoever has the link, which means the guest you sent it to. The day you change the door code, you change it in the guide too.
Is it the same as the house manual or the welcome book?
Same idea, except instead of a PDF or a folder on the table it’s a page the guest opens on their phone from a link. There they see how to get in, the WiFi password and the map, do their check-in and, if they want, request an early arrival.
What is a digital guest guide?
It’s the page for the house that the guest opens on their phone, where they see how to get there, how to get in, the WiFi password and the map. If they want an extra service, they request it right there.
What language is it in?
Spanish and English. The guest reads it in whichever language suits them, and you and your team work in the one you prefer. If your guests speak another language, tell us and we’ll add it in less than a week.
Is it worth it if I only have one or two properties?
Yes. Even with one house, you stop answering the door code and the WiFi at every arrival. If you get more later, we build a guide for each one.
How is it different from Touch Stay or Hostfully?
Here we build the guide for you. And when the guest pays for an extra service, Cleo sends the task to the cleaner on WhatsApp, without you forwarding it.
Upbridge started in Brighton, UK, working with cleaning companies and rental managers. They told us what they were missing and we kept building it.
Cleo works on WhatsApp because that’s where your team already is. And if your operation is missing something, write to us and we’ll look at it with you.
Shall we build the guide for one of your properties?
Send us your listing link on WhatsApp and we’ll send back the guide so you can try it with your next guest.
The guide is free, one per house.