Cleo and WhatsApp: your team gets every clean in the chat they already use
Cleo, your AI operations assistant, tells each person which property is theirs and at what time.
Cleaners reply from the WhatsApp on their own phone and don’t have to install any app.
Assigned to Lupita
With its checklistGood morning, Lupita. Casa Marea is yours today, and the guest checks out at 11:00.
Ok, there at 11:30
Thanks. When you’re done, send me photos of the kitchen, the bathroom and the bedrooms.
Casa Marea is ready. Lupita sent the photos and I checked them.
What moves between WhatsApp and Upbridge
- Each person’s tasks← Out
Cleo tells each person which property is theirs and at what time.
- Your team’s replies⇄ Both
Your team answers Cleo in the same chat, the way they’d answer anyone.
- Cleaning photos→ In
The cleaner sends them in that chat and Cleo checks them.
- Property-ready notice← Out
Cleo tells you when the property is ready.
- Guest messagesStays
They stay in your PMS or on your platform.
What Cleo does on WhatsApp
- 001Tells each person
When there’s a checkout, Cleo tells the assigned person which property is theirs and at what time.
- 002Asks for the photos and checks them
When they finish, she asks for photos of the property in the same chat and checks them. The clean can also carry its checklist.
- 003Tells you it’s ready
She writes to you when the property is ready for the next guest.
What the connection doesn’t do yet
- First your company links its number in Configuración ▸ WhatsApp ▸ «Vincular un número» (link a number). Until then, the WhatsApp assistant can’t be switched on for anyone on the team.
- Cleo writes to your team. Guest messages stay in your PMS or on your platform.
- Tasks come from each property’s calendar, so first we connect your PMS or your listings’ iCal links. The options are on the integrations page.
Where the tasks come from
Cleo knows which property is due each day because the calendar connects from your PMS or by iCal.
WhatsApp and Upbridge
Does the cleaner have to install anything?
No. They get Cleo’s messages in the WhatsApp they already have on their phone and reply right there.
How does WhatsApp connect to Upbridge?
Your company links its WhatsApp number in Upbridge. In the app, which is in Spanish, go to Configuración (settings), then WhatsApp, and click «Vincular un número» (link a number). Then the WhatsApp assistant is switched on in each team member’s profile, for their phone.
How much does it cost?
Message David on WhatsApp and he’ll tell you.
Want to see what Cleo would write to your team?
Message David on WhatsApp and tell him who cleans your properties. He’ll show you the messages they get and the notice you get when a property is ready.