Upbridge and ChargeAutomation.
ChargeAutomation charges the booking, the deposit and damages. Upbridge does not charge for the night, but if the guest asks for an extra service, they pay for it on our page and we coordinate the work.
Which one should I pick, Upbridge or ChargeAutomation?
If you need to charge the night, the deposit and damages, or authorize the guest's card, ChargeAutomation is the better fit, because we don't charge for the stay. Upbridge comes in once the booking exists. Cleo, our AI operations assistant, assigns the cleanings to your team over WhatsApp and keeps the photo checklists and the towel count. If the guest asks for an extra service, they pay for it in the guide and the task goes straight to whoever handles it.
What each one does, today.
| Topic | ChargeAutomation | Upbridge |
|---|---|---|
| Stay payment | Auto-charges, deposits, damage waiver, upsells at booking. | We do not charge for the night or the deposit. Ours starts once the booking already exists, with the house ready, the towels counted, the guide and the extras. |
| Extras | Extras before arrival, during the stay and after, from their portal. They charge the extra service, and you move the task yourself. | The guest asks for an extra service in the guide and pays right there. The moment the payment lands, the task is created and assigned to whoever it belongs to, without you moving anything. |
| Cleaning / inventory | Not the product. | Photo lists. Inventory after each stay. iCal import. Low-stock: app, email, WhatsApp. |
| Guest check-in | Online check-in with ID verification and European authority reporting. | Online check-in with ID verification. The guest uploads their ID before arrival, and you turn on a PIN and a contract if you want them. |
| AI | Automated guest messages. | Cleo, our AI operations assistant, works inside WhatsApp. She reads your team’s WhatsApp chats, builds the tasks and assigns them. You write to her and ask for things the way you would ask anyone on your team, without opening the app. She only sees the chats you add her to, the same as anyone new on your team; she does not touch the rest of your WhatsApp. |
| Who we are | An international product, the same one for everybody. | A small team. If your operation needs something different, you tell us and we make it fit. |
What ChargeAutomation has that we do not.
- Charging the night, the deposit and the damage, and authorising the guest’s card.
- Reporting guests to the European authorities.
What we do have.
- House ready and towels counted. If the guest asks for an extra service, they pay on Upbridge and the task comes out on its own.
- Guest guide, check-in with ID and photo checklists, in the same place and in Mexican Spanish.
- Cleo, our AI operations assistant, reads the operation on WhatsApp and hands out the work for you.
Does Upbridge charge the guest for the stay?
No, that’s handled by ChargeAutomation or your PMS. Extras pay on the Upbridge page and we coordinate all of it.
Do you have AI?
Yes, and it lives on WhatsApp. You write to it the way you write to anyone on your team: it reads your team’s WhatsApp chats, builds the tasks and assigns them. If you want to know how a house is doing, you ask it and it answers.
Do you do security deposits?
No.
Want to see it with one of your properties?
Send David a WhatsApp and we’ll show you how Cleo organizes your team with one of your properties. We build the guest guide for free, for as many properties as you want.